At 12bingo5 Casino, we take the privacy and security of every Filipino player seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information.
Six core commitments 12bingo5 makes to every player regarding their personal data
All data transmitted between your device and 12bingo5 is protected by industry-standard TLS encryption. Your personal details, payment information, and account credentials are never sent in plain text.
12bingo5 will never sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account, comply with legal obligations, and improve your gaming experience.
12bingo5 processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all implementing rules and regulations issued by the National Privacy Commission (NPC).
You have the right to access, correct, delete, and port your personal data held by 12bingo5. You may also object to certain types of processing. We honour all valid data subject requests within the timeframes required by law.
12bingo5 uses cookies and similar technologies only for essential platform functionality, security, and aggregate analytics. We do not use cookies to build advertising profiles or track you across unrelated third-party websites.
We collect only the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with our legal and regulatory obligations. We do not collect data for its own sake.
As a data subject under the Data Privacy Act of 2012, you are entitled to the following rights when dealing with 12bingo5
You have the right to be informed whether 12bingo5 holds personal data about you, and to receive a description of that data, the purposes for which it is being processed, and the recipients to whom it may be disclosed.
You have the right to dispute and have corrected any inaccurate, incomplete, outdated, false, or unlawfully obtained personal data held by 12bingo5, taking into account the purposes for which it was collected.
You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis for processing exists.
You have the right to obtain a copy of your personal data held by 12bingo5 in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
You have the right to object to the processing of your personal data for direct marketing purposes, profiling, or where processing is based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds.
If you believe 12bingo5 has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Important: This Privacy Policy ("Policy") describes how 12bingo5 Casino ("12bingo5," "we," "us," "our") collects, uses, stores, and discloses personal data relating to individuals ("you," "your," "Player," "User") who access or use the 12bingo5 platform at https://12bingo5.club. This Policy is issued in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. By using the 12bingo5 platform, you acknowledge that you have read and understood this Policy.
1.1 12bingo5 Casino is committed to protecting the privacy and personal data of all players and users of its platform. We understand that trust is the foundation of any relationship between a player and an online gaming platform, and we take our data protection obligations seriously.
1.2 This Policy applies to all personal data collected through the 12bingo5 website, mobile applications, customer support channels, and any other touchpoints through which you interact with 12bingo5. It covers data collected both online and offline in connection with our services.
1.3 This Policy should be read alongside our Terms & Conditions, which are available at Terms & Conditions, and our Responsible Gaming Policy, available at Responsible Gaming. Together, these documents form the complete framework governing your relationship with 12bingo5.
2.1 For the purposes of the Data Privacy Act of 2012 and this Policy, 12bingo5 Casino acts as the personal information controller in respect of the personal data it collects and processes about players and users of the platform.
2.2 As personal information controller, 12bingo5 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
2.3 12bingo5 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for the DPO are provided in Section 16 of this Policy.
3.1 12bingo5 collects the following categories of personal data in connection with the provision of its services:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory correspondence |
| Financial Data | GCash/PayMaya account reference, bank account details, transaction history | Payment processing, withdrawal verification, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Security, fraud prevention, platform optimisation |
| Usage Data | Games played, wager amounts, session duration, login timestamps | Responsible gaming monitoring, personalisation, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
| Verification Documents | Copies of government-issued ID, proof of address, selfie photographs | KYC compliance, anti-money laundering obligations |
3.2 12bingo5 does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for KYC or legal compliance purposes, in which case such data is handled with enhanced security controls.
4.1 12bingo5 collects personal data through the following means:
5.1 12bingo5 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:
6.1 12bingo5 uses the personal data it collects for the following purposes:
7.1 12bingo5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
7.2 All third-party service providers who process personal data on behalf of 12bingo5 are required to do so only on our documented instructions and in accordance with applicable data protection law. They are not permitted to use your data for their own purposes.
8.1 Some of 12bingo5's third-party service providers may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, 12bingo5 will implement appropriate safeguards to protect your data, such as standard contractual clauses approved by the National Privacy Commission.
8.2 By using the 12bingo5 platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in accordance with this Policy and applicable law.
9.1 12bingo5 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
9.2 When personal data is no longer required, 12bingo5 will securely delete or anonymise it in accordance with our internal data disposal procedures.
10.1 12bingo5 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that help us recognise you, maintain your session, and improve your experience.
10.2 12bingo5 uses the following types of cookies:
10.3 12bingo5 does not use advertising or tracking cookies that follow you across third-party websites or build advertising profiles. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies may affect platform functionality.
11.1 12bingo5 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
11.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 12bingo5 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.
11.3 While 12bingo5 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying 12bingo5 immediately if you suspect any unauthorised access to your account.
12.1 The 12bingo5 platform is strictly intended for adults aged 21 years and above. 12bingo5 does not knowingly collect personal data from individuals under the age of 21.
12.2 If 12bingo5 discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, it will promptly delete that data and close the associated account. Any funds held in such an account will be handled in accordance with applicable law.
12.3 Parents and guardians are encouraged to use parental control software and to monitor their children's online activity to prevent underage access to gambling platforms.
13.1 To exercise any of your data rights described in this Policy, please submit a written request to 12bingo5's Data Protection Officer using the contact details provided in Section 16. Your request should clearly identify the right you wish to exercise and provide sufficient information to allow us to verify your identity.
13.2 12bingo5 will respond to all valid data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.
13.3 12bingo5 will not charge a fee for processing data subject requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.
13.4 Where 12bingo5 is unable to comply with a data subject request — for example, because compliance would conflict with a legal obligation — we will explain the reasons for our decision in writing.
14.1 The 12bingo5 platform may contain links to third-party websites or services. This Privacy Policy applies only to the 12bingo5 platform and does not cover the privacy practices of any third-party websites. 12bingo5 is not responsible for the content or privacy practices of third-party sites and encourages you to review the privacy policies of any third-party sites you visit.
15.1 12bingo5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
15.2 Where material changes are made to this Policy, 12bingo5 will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the 12bingo5 platform following the publication of any changes constitutes your acceptance of the revised Policy.
16.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or 12bingo5's data processing practices, please contact our Data Protection Officer:
Data Protection Officer
12bingo5 Casino
Email: [email protected]
16.2 If you are not satisfied with 12bingo5's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:
National Privacy Commission (NPC)
3rd Floor, Core G, GSIS Headquarters, Financial Center, Roxas Boulevard, Pasay City, Metro Manila, Philippines
16.3 For general customer support enquiries unrelated to data privacy, please contact our support team via live chat on the 12bingo5 platform, available 24/7. You may also reach general support at: [email protected]
Your data is safe, your privacy is protected, and your gaming experience is our priority. Join thousands of Filipino players who trust 12bingo5 for fair, secure, and exciting online casino entertainment. 21+ only. Play responsibly.
You must be 21 years or older to register and play at 12bingo5 Casino. Gambling is addictive. Know when to stop. If gambling is affecting your life, visit our Responsible Gaming page for self-exclusion tools and support resources.